Are you a native French speaker in combination with English or Dutch? Do you have 1 to 2 years' experience in customer service and are you service minded? We are looking for a Customer Service Representative French / English or Dutch.
Over de functie
Our client is a creator of mobility products for small children. Originally from the Netherlands they have their head office based in Amsterdam, and together with offices all over the world they inspire people to get out en explore the world.
Your main tasks and responsibilities are:
- Respond to in and out coming e-mail and telecommunications to deal with complains from retailers and consumers;
- Register guarantee coverage and identify replacement components in order to provide services to customers;
- Provide clerical or administrative support such as filing and documentation of post sales services records;
- Register and report customer complaints in order to inform R&D.
What we are looking for:
The Customer Service Representative we are looking for has an intermediate vocational education(MBO) and has 1 to 2 years experience in customer service. Native in French in combination with fluent English or fluent Dutch is an absolute must.
You have specific skills in customer service communications and experience in customer oriented environment. It is important that you like the administrative aspect of the job because this will be a substantial part of this role.