Vacancy Customer Care German Amsterdam

Ingeborg de Charro
Are you a highly motivated native German speaker with experience in customer service? Are you extremely driven and motivated and do you have excellent organizational and communication skills? Then you might be the Client Customer Care Representative we are looking for.

Over de functie

For one of our clients, that provides online marketing solutions for small and local businesses around the world, we are looking for a native German Client Customer Service Representative. You will join their growing team in the headquarters in Amsterdam on a full time basis. You will receive in house training and be responsible for the day-to-day communication through the telephone with German clients and assist them building websites and other digital marketing products.

The responsibilities will include:
  • Handle questions and requests, calls and e-mails;
  • Gather assets for projects from clients;
  • Obtain customer requirements and prepare these for internal production for website and video projects;
  • Create briefs for copywriters and designers;
  • Order intake and tracking through order management system, keep order management systems up to date;
  • Maintain contact with clients as well as internal production resources;
  • Support in projects and in development of new products and formats.

Before you respond to this vacancy, please note that we need you to have certain qualifications before we can introduce you to our client:
  • Native in German, basic knowledge of English;
  • Excellent written and oral communication skills;
  • Experience in customer service;
  • Basic understanding of SEO/SEM/Social media/Web production;
  • Strong organisational and project management skills;
  • Able to work well with others and take on responsibility in a fast paced environment.

Over het bedrijf

Global leader when it comes to the delivery of calls and leads to small to medium size businesses through innovative digital marketing platforms and fanatical customer services.


Please note that we agreed with our clients to only introduce them to candidates who already live in or near Amsterdam. Although we understand that you are willing to relocate or commute, we have agreed with our clients not to accept this as an adequate option.

Are you interested in this position and do you have the required skills and experience? Please send us your English CV with a short letter of motivation. You will receive an answer from us within 5 working days. For more information please check our website or call us at 020-5738383. We are looking forward to hearing from you!

Over deze vacature:

Aantal uren per week: 40
Salaris: €2100,- to €2300,- excl. 8% holiday allowance
Opleidingsniveau: HBO
Dienstverband: Vast
Standplaats: Amsterdam
Vacaturenummer: 17036