Customer Service Representative French/Dutch

Ingeborg de Charro
Are you fluent in French and Dutch? Do you have experience in customer service? Then you might be the right operational representative that we are looking for!

Over de functie

  • You work as part of a team to add value to customers;
  • You take ownership of transactional work in French and Dutch languages;
  • You accurately handle and prioritize customer requests received by email, customer portal or phone;
  • Proactively share pertinent customer information with industry teams;
  • Manage customer complaints and returns;
  • Maintain up-to-date account and customer contact information;
  • Process quotes and orders by accurately following relevant policies and procedures.

What are we looking for?
  • High attention to detail and accuracy in all work;
  • Strong organizational/time management skills;
  • Ability to deal with a high work load and changing responsibilities;
  • Prioritization skills;
  • Excellent team player; self-managed and proactive;
  • Ability to communicate clearly and effectively;
  • Process and procedure driven, with passion to identify and drive areas for improvement;
  • 5 day work week, Monday-Friday. Shifts may vary between 08.30 -17.00/09.30-18.00.

Desired Qualifications:
  • College degree preferred;
  • Solid computer skills, experience with ERP systems preferred;
  • Ability to type a minimum of 35 words/minute;
  • Prior Customer Service experience.

Over het bedrijf

Innovative, technical company specialized in conveyor belt systems. From design to installation and customer service: they deliver their work tailor made. The work atmosphere is open, informal and international.

Contact

Please note that we agreed with our clients to only introduce them to candidates who already live in or near Amsterdam. Although we understand that you are willing to relocate or commute, we have agreed with our clients not to accept this as an adequate option.
Are you interested in the position of CSR Operational Account Representative and do you have the required skills and experience? Please send us your CV with a short letter of motivation. You will receive an answer from us within 5 working days. For more information please check our website www.projob.nl or call us at 020-5738383. We are looking forward to hearing from you!

Over deze vacature:

Aantal uren per week: 40
Salaris: € 2300,- tot - € 2700,-
Opleidingsniveau: HBO
Dienstverband: Vast
Standplaats: Amsterdam
Vacaturenummer: 17638