Vacancy Office Manager & Customer Care Amsterdam

Ingeborg de Charro
Are you fluent in Dutch, English and German? Do you have a bachelor's degree and experience in a customer care position? Then you are the Customer Care Specialist we're looking for!

Over de functie

Our client is looking for a new colleague who will replace one member of the Customer Service team members during her pregnancy leave and will consecutively stay on in order to perform a dual role: support of the Customer Service team with administrative tasks as well as act as the Office Manager with light secretarial and/or administrative support tasks.

As a Customer Care Specialist you will manage and coordinate the complete order lifecycle. You will also respond to customer requests and inquiries and provide them with the right information. Solving and investigating issues and making crucial decisions will be part of your job.

A Customer Care Specialist will be responsible for the following:
  • Handling order flow management and assisting with stock control;
  • Being the first contact person for all sales order related questions;
  • Answering all incoming phone calls from the main telephone number;
  • Resolving complaints and reporting customer feedback to sales team;
  • Supporting sales objectives;
  • Following up on incoming leads and qualifying prospects;
  • Invoicing.

Office Management tasks and responsibilities:
This part of the roll will be further defined, but the tasks and responsibilities will include:
  • First contact for incoming telephone calls;
  • Handling general incoming mails;
  • Receiving visitors and suppliers, receiving and sending of packages;
  • Office and kitchen supplies;
  • Light secretarial and/or administrative support of management team and sales team.
Before you respond to this vacancy, please note that we need you to have certain qualifications before we can introduce you to our client:
  • A MBO+ degree;
  • 2 to 3 years' experience in a similar position;
  • Great knowledge of Dutch, English and German in both speech and writing;
  • Good knowledge of Excel and Exact;
  • Strong organizational and accuracy skills

Over het bedrijf

International fashion retailer known for rugged construction and innovative design of clothing. The customers enjoy these clothes for comfort, quality and durability and they are supported by artists, musicians and skateboarders.


Please note that we agreed with our clients to only introduce them to candidates who already live in or near Amsterdam. Although we understand that you are willing to relocate or commute, we have agreed with our clients not to accept this as an adequate option.

Are you interested in this position and do you have the required skills and experience? Please send us your English CV with a short letter of motivation. You will receive an answer from us within 5 working days. For more information please check our website or call us at 020-5738383. We are looking forward to hearing from you!

Over deze vacature:

Aantal uren per week: 37
Opleidingsniveau: MBO
Dienstverband: Vast
Standplaats: Amsterdam
Vacaturenummer: 16871