Do you go the extra mile to satisfy customers and always strive to deliver excellent quality? Are you a creative, innovative person with a strong affinity in regards to Technology and Logistics and do you wish to work for an international company? We are looking for you!
About the job
The Business Analyst is responsible for the optimization of processes, an excellent quality of (internal) services and an optimal customer satisfaction.
What will you be doing?
- Design functional requirements and solution specifications;
- Determine the customer requirements;
- Strive for optimal customer satisfaction;
- Responsible for creating and implementation of various (work) instructions;
- Responsible for the pro-active drafting and implementation of continuous system improvement plans which contribute to the customer satisfaction;
- Work closely with the operations staff and technology team;
- Align internal and external (implementation)project planning;
- Provide input in various development processes;
- And any other duties assigned;
What do we ask of you?
- A Bachelor's degree or equivalent experience;
- Minimum of 5 years working experience within logistics and/or technology company;
- Experience with project management;
- You have market knowledge of logistics service providing, competitors and opportunities;
- You are result oriented;
- You have strong analytical skills;
- You are either fluent in the English or Dutch (spoken and written), Mandarin is an advantage;
- Knowledge of and experience with MS Office (Word, Excel, PowerPoint, Outlook);
- Good knowledge of SQL and programming is an advantage.