Vacancy Customer Care Representative Germany

Saskia Stuve
We are looking for an enthusiastic, passionate and smart German (speaking) starter who can join our Customer Care team!

About the job

A young and fast growing company, located in the heart of Amsterdam , is looking for a new colleague. Currently, the focus is on international development, therefore they are looking for a Customer Care Representative for the German market (32-40 hours/week).

As Customer Care Agent Germany you are the first point of contact for all the German customers. You are up-to-date about all the developments in the German market, and able to help the customers by advising them on a broad range of topics. You are able to maintain an overview during busy hours and are enthusiastic and willing to go 'the extra mile'.

Your responsibilities include:
  • Provide friendly and efficient service to our German Customers;
  • Representing the German market during developments;
  • Helping customers with malfunctions in their charge point;
  • Keeping the German knowledge-base up to date;
  • Answer financial questions;
  • Handling and resolving customer complaints;
  • Support non-native German call-agents.

We're looking for an enthusiastic and passionate candidate, with strong communication and interpersonal skills. You have an applied University education (HBO/WO). You're pro-active and you contribute to improvements. Patience, empathy, and the ability to manage stress is a description that fits your profile.

Other requirements:
  • Fluency in German and English;
  • Strong preference for additional Dutch speaking and writing skills;
  • Relevant work experience (Customer Care) is a plus.

You will be working in a young and ambitious team. A professional company with an informal working environment and focus on personal development. It's an inspiring, fast-paced environment, with young, creative people.

Contact us

Please note that we agreed with our clients to only introduce them to candidates who already live in or near Amsterdam. Although we understand that you are willing to relocate or commute, we have agreed with our clients not to accept this as an adequate option.

Are you interested in the position of Customer Care Representative and do you have the required skills and experience? Please send us your English CV with a short letter of motivation. You will receive an answer from us within 5 working days. For more information please check our website or call us at 020-5738383. We are looking forward to hearing from you!

About this vacancy:

Hours per week: 40
Salary: €22000- to €2400,- gross excl. 8% holiday allowance
Education level: HBOWO
Type of contract: Permanent
City: Amsterdam
Job number: 16203