Customer Service Rep. Spanish, French & Dutch

Saskia Stuve
Are you fluent in French, Spanish and Dutch? Or native in at least 2 out of the 3 languages? Do you have experience in providing excellent Customer Support? Then you might be the Customer Service Representative that we are looking for!

About the job

As Customer Service Representative you will provide exceptional, accurate service to all customers in assigned country teams, while managing a substantial volume of requests and inquiries electronically. Some phone work to gather additional information from customers will be needed. Next to that Yet you will also handle a lot of emails on a daily basis.

Other tasks of the Customer Service Representative include:
  • Work in conjunction with team members to add value to customers;
  • Manage a large volume of transactional work in both languages;
  • Accurately service customer requests received by email or through customer portals;
  • Reply to customer requests primarily via email and occasionally phone;
  • Prioritize customer requests based on importance/urgency and by effectively managing the group inbox;
  • Proactively share pertinent customer information with industry teams;
  • Maintain up-to-date account and customer contact information;
  • Process quotes and orders by accurately following relevant policies and
procedures.

What we are looking for:
The ideal Customer Service Representative is (near) native French/Spanish and Dutch. You preferrably have a college degree, or work experience at that level, and good mathematical and technical aptitude. You are very detail oriented and organized, have excellent problem solving skills and you are a self starter and a team player.

Further requirements:
  • High attention to detail and accuracy in all work;
  • Strong organizational/time management skills;
  • Ability to deal with a high work load and changing responsibilities;
  • Prioritization skills;
  • Excellent team player;
  • Self-managed and proactive;
  • Ability to communicate clearly and effectively;
  • Process and procedure driven, with passion to identify and drive areas for
improvement;
  • Excellent verbal & written communication skills, along with a pleasant & professional phone manner;
  • Must be able to handle multiple tasks using strong organizational skills;
  • Working knowledge of Windows-based software.

Desired Qualifications:
  • College degree preferred;
  • Solid computer skills, experience with ERP systems preferred;
  • Ability to type a minimum of 35 words/minute;
  • Prior Customer Service experience a must.

The company offers a profitable bonus structure, 25 vacation days and they reimburse travel expenses. The work environment is informal, yet professional and very international.

About the company

Innovative, technical company specialized in conveyor belt systems. From design to installation and customer service: they deliver their work tailor made. The work atmosphere is open, informal and international.

Contact us

Please note that we agreed with our clients to only introduce them to candidates who already live in Amsterdam or Almere. Although we understand that you are willing to relocate or commute, we have agreed with our clients not to accept this as an adequate option.

Are you interested in the position and do you have the required skills and experience? Please send us your CV with a short letter of motivation. You will receive an answer from us within 5 working days. For more information please check our website www.projob.nl or call us at 020-5738383. We are looking forward to hearing from you!

About this vacancy:

Hours per week: 40
Salary: To be determined
Education level: MBO
Type of contract: Permanent
City: Amsterdam
Job number: 16868