Communicating decisively, professionally and confidently makes your life much easier. Learn to tune in and really connect with your counterpart. Learn how to focus on the content of the message without making it personal, and to make your meaning clear in a constructive and decisive way. Learn how to talk to the other person as opposed to talking at them, all to enable you to achieve your goals effectively.
Topics on offer:
- Effective listening
- Respectful communication
- Asking the right questions
- Summarizing and following up
- Communication techniques
- Managing resistance
- Formulating statements positively
What will you learn?
- Tuning into your contact partner and connecting with them
- Formulating your message distinctly and clearly
- Active and empathetic listening
- Summarising and following-up
- Asking professional questions
- Avoiding potential irritations in conversations
- Captivating others with your stories
- Holding a conversation confidently
Practical information
Duration: Half day
Location: To be discussed
Number of participants: Min. 8, max. 10
Price per participant: €125,00 excl. VAT.
