Sometimes we all talk too much and forget to actively listen to the customer. Too often we miss the purchasing signals the customer is subconsciously sending out. Sometimes we gain the impression that the discussion is being led by our counterpart. You want to go into more detail on certain topics, but you don’t know how to. You want to be that completely professional counterpart who can add value for the customer.
In this training course you will learn how to communicate effectively. Your business conversations and contacts will bring you more benefit. You will learn how to conduct your interaction respectfully with space for humour. Through genuine interest and professional curiosity, you will learn how to make a mental inventory of the information that is required to make your client the right business proposal, and to bring the conversation to a successful conclusion.
Topics on offer
- Presenting yourself with impact
- Tuning into and connecting with customers
- Utilising effective conversational structures
- Initiating a conversation in a catchy way
- Analysing the current as opposed to the desired situation
- Providing constructive solutions
- Dealing with objections properly and in a result-oriented manner
- Rounding up successfully with potential for continuation
What will you learn?
You will learn how to approach the sales pitch with confidence. You will exceed your own expectations and you will be able to capitalize on customer sales meetings more.
Practical Information:
Duration: 2 half days
Location: Projob or on your premises
Number of participants: min. 6 max. 10
Price per participant: € 250,- excl. VAT
